If you started a Tilt
When is the last day that I can create a new tilt?
The creation of new tilts has been disabled as of May 26, 2017. At this point, no new tilts can be created to pay, request, organize or sell something on the Tilt platform. You can log into your account to manage any active tilts, however, no new tilts can be started at this point.
I have an active tilt, but haven’t collected all the money yet. What should I do?
You can log into your account and manage each outstanding tilt individually.
For Organize and Sell Something tilts:
For Request Money tilts:
If you have received any payments on an active request tilt, that money will be paid out to your bank account as usual. (Please ensure you have a bank account on file to receive the funds). Any person who has not yet paid into your request tilt be able to contribute until June 4, 2017. After this date, you will have to find an alternative way to request the money from them.
When is the last day that I can make changes to my active tilts
All tilts will expire on June 4, 2017, after which no changes can be made those tilts.
Any tilt that hasn’t reached its minimum amount will close. Since no contributors have been charged for these tilts, there is no money available to be withdrawn. See what is a tilt amount? And how does it work? for more details.
When is the last day that I can withdraw my funds?
The last day to enter your bank account information is June 12, 2017. If you are having trouble entering your bank information, please read how do I receive the money from my Tilt? for more details.
How can I access all of my Tilt information, including contributors’ info and a record of all of the tilts I organized?
No worries, we’ve got you covered! We know you’ve built up a friend base on Tilt and might want to hold onto your contributors’ info. You can download this info for each tilt you started, including contributors names, emails, contribution amounts and contribution dates by downloading a .csv. Here's how.
If you contributed to a Tilt
When is the last day that I can make a payment/contribution on Tilt?
The ability to pay or contribute to any existing tilt will be disabled on June 4, 2017.
Questions about the specifics of the tilt you contributed to?
Please contact the organizer of a tilt if you have any questions about the specifics of your tilt prior to June 12, 2017. You can message the organizer on the tilt page by following these instructions here.
TiltPro pre-order campaign contributors
I placed a pre-order with a company who used Tilt Pro. Can you give me a refund?
Generally speaking, all refund inquiries should be directed to the company which is selling a product. Tilt Pro is simply the platform that allows pre-orders, and we are not directly affiliated with the manufacturing or fulfillment process.
There are a few large companies that announced bankruptcy in the last 6 months. In some of those cases, refunds are being held until bankruptcy proceedings determine how to best reconcile the remaining funds with customers. Tilt Pro cannot release funds in those cases until the courts reach a verdict.