In order to receive money to your Canadian bank account using Tilt, we need the following account information from you:
- Institution number (3 digits)
- Transit Number (5 digits)
- Account Number (5-12 digits)
You can find these details on a cheque or by logging into your online banking. From there, you should be able to locate the account number for your chequing account, the institution number of the bank, and the transit number of your specific bank’s branch.
Where do I find my direct deposit information?
Sometimes it's hard to find the right numbers for direct deposit. To make it easier for you, we've put together some guidelines for the most common Canadian banks.
In addition, below please find the steps and images for where to find the direct deposit details on a cheque and online banking for a number of the most common Canadian banks.
If you can’t find your bank in any of the information laid out above and/or are still unsure of which numbers to enter, please reach out to us and we'll work with you to help find the right account information.
Once you find your Institution and Transit numbers, you can test them here to see if they are a valid combination.
If you can't find your bank below and you're not sure which numbers to enter, please reach out to us and we'll do some research :)
I’m trying to enter my direct deposit information, but I’m not seeing the ‘Institution’ and ‘Transit’ fields. What do I do?
If you’re logged into Tilt and on the ‘Payout Information’ screen, but not seeing fields for the Institution and Transit numbers, please contact us. It is possible that you were set-up as a user from a different country, which can happen accidently based on your phone settings or if you’re using a VPN or IP address blocker on your computer. Not to worry, reach out to us and we’ll work with you to ensure that you’re set-up as a Canadian user.
What should I do if I’m receiving an error message or received an email saying that my direct deposit information isn’t correct?
If you're receiving an error message when setting up your direct deposit, please review a couple of common mistakes we see people make below:
- Inputting the debit card number instead of the chequing account number
- Inputting a savings account instead of a chequing account
- Inputting a transit number instead of an institution number
- Entering a new mailing address while the chequing account is still associated with a previous mailing address
- Typing numbers incorrectly
Do any of these sound like they might have been the case for you? No need to worry! Simply go ahead and update your information here. The moment you do, we'll re-try the transfer immediately and automatically. If the numbers are valid, you'll see the funds in the relevant chequing account in 2-3 business days.
If none of the above sounds like they were the case, don’t hesitate to reach out to us and we can work with you to identify the issue and get your account set-up as smoothly as possible.
If you need to reach us for any reason, use this form.