If your photo ID upload failed, make sure :
- You uploaded a valid form of personal identification. While we love receiving photos of yourself, for security purposes, we need you to upload a photo of a government-issued ID.
- The name on the ID matches the name entered on the Payout Info form
- The file uploaded is a full-color photo in JPEG format.
- The file uploaded is not blurry or cut off
If you already uploaded your ID once and you’re seeing "Pending," it’s being reviewed to ensure it matches up with your personal information.
If your ID is ‘Verified,’ you should be good to go! You can’t update the information, but if we need anything from you before releasing your funds, we’ll reach out and make things work.
If your ID doesn’t have a status next to it and you’re still having trouble uploading, email us and we’ll get you sorted.
If you need to reach us for any reason, use this form.